The J.D. Power, Initial Quality Study scores continue to improve for Ford Motor Company. Improving for the fifth straight year, Ford Motor Company ranks No. 2 among all automakers.
The improved scores can be attributed to a substantial improvement in vehicle technology, such as a SYNC® 3. High marks were also earned for improvements in exterior, seating, drive experience feature control displays, overall interior and air conditioning categories.
The J.D. Power study reports on the overall quality, mechanical quality & design quality.
The parent company receiving the most model-level awards for its various brands is Ford Motor Company (five awards)
Initial quality is measured by the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality. In this year’s study, quality improves across six of the eight categories measured, with 21 of the 31 brands included in the study improving their quality from 2017. The industry average of 93 PP100 is 4 PP100 better than in 2017.
- Ford Motor Company models that rank highest in their respective segments are Ford Expedition; Ford Mustang; Ford Super Duty; Lincoln Continental; and Lincoln MKC.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.